TERMS OF SERVICE InsightIgnitee

Please read these Terms of Service carefully before engaging InsightIgnitee for any services. By proceeding with an engagement you confirm that you have read, understood, and agreed to these terms.

SERVICES PROVIDED

InsightIgnitee provides book visibility research and optimisation services to published authors. Our services include but are not limited to language gap research, Amazon listing optimisation, Goodreads and reader platform profile optimisation, library distribution placement, generative engine optimisation, author knowledge presence building, review platform placement, genre-specific platform placement, and multi-platform metadata harmonisation.

The specific scope of services delivered to each client is determined by the package selected and confirmed in writing by email before any payment is processed.

ENGAGEMENT PROCESS

All engagements begin with a written confirmation by email from InsightIgnitee outlining the package selected, the total price, the estimated timeline, and the specific deliverables included.

An engagement is considered active when payment has been received and confirmed. Work does not begin before payment is confirmed.

All communication throughout the engagement is conducted exclusively by email. InsightIgnitee does not conduct voice calls, video calls, or real-time messaging conversations as part of any service engagement.

PAYMENT

Payment is required in full before work commences on any package. Prices are as listed on the InsightIgnitee website at the time of engagement. Pre-launch pricing applies to all engagements completed before the formal public launch in Q4 2026.

Payment is processed through our designated payment platform. Details are provided by email at the point of engagement confirmation. InsightIgnitee does not accept payment by any method not explicitly communicated through our official email address.

All prices are listed in United States Dollars. Clients outside the United States are responsible for any currency conversion fees or international transfer charges applied by their financial institution.

REFUND POLICY

InsightIgnitee operates a results-grounded engagement model. We only accept engagements where our pre-engagement research has identified a specific and closable visibility gap. Because of this selective intake process and the significant research investment made before work begins our general policy is that payments are non-refundable once work has commenced.

If InsightIgnitee is unable to deliver the agreed deliverables within the confirmed timeline due to factors within our control the client will receive either a completion of the outstanding deliverables at no additional charge or a partial refund proportionate to the undelivered work at our discretion.

Refund requests must be submitted by email within fourteen days of the scheduled completion date of the engagement. We will respond to all refund requests within ten business days.

CLIENT RESPONSIBILITIES

The client agrees to the following responsibilities during an engagement:

To provide accurate information about their book, publishing platform accounts, and any relevant publication history when requested.
To grant InsightIgnitee access to their Amazon Author Central account and any other platforms where direct optimisation work is required, using the secure access method provided in our instructions.
To review and approve all deliverables within five business days of receiving them. Approval is assumed if no response is received within five business days.

To not use the research, gap documentation, or methodology delivered by InsightIgnitee for the purpose of providing similar services to other authors without prior written agreement.

WHAT INSIGHTIGNITE DOES NOT DO

InsightIgnitee does not guarantee specific sales outcomes, reader acquisition numbers, Amazon ranking positions, or revenue results. Visibility work creates the conditions for discovery. Reader behaviour and purchasing decisions are outside our control.

InsightIgnitee does not edit, rewrite, or modify any book content including the text, structure, or voice of the work itself. All work is limited to the metadata, platform presence, and discoverability infrastructure surrounding the book.

InsightIgnitee does not run paid advertising campaigns, manage social media accounts, or provide public relations services.

CONFIDENTIALITY

InsightIgnitee treats all client information, research findings, and engagement details as confidential. We do not share specific findings from any client engagement with other clients, third parties, or the public without the express written permission of the client.

Aggregated and anonymised patterns observed across multiple engagements may be used internally to improve our research methodology. No individually identifiable information is used in this process.

Clients may share their experience of working with InsightIgnitee publicly at their own discretion. If a client provides a testimonial they grant InsightIgnitee the right to display that testimonial on our website and in our communications.

INTELLECTUAL PROPERTY

All research reports, gap documentation, deliverable documents, and written materials produced by InsightIgnitee during an engagement are delivered to the client for their personal use in connection with their book.

The underlying research methodology, frameworks, and analytical processes used by InsightIgnitee remain the intellectual property of InsightIgnitee. Clients may not reproduce, distribute, or commercialise the methodology without prior written agreement.

The book content, cover, title, and all creative elements of the author's work remain entirely the intellectual property of the author. InsightIgnitee makes no claim to any portion of the book or its commercial rights.

LIMITATION OF LIABILITY

InsightIgnitee's liability in connection with any engagement is limited to the total amount paid by the client for that specific engagement. InsightIgnitee is not liable for any indirect, incidental, or consequential damages arising from the services provided or from any changes made to publishing platform accounts during an engagement.

Publishing platforms including Amazon, Goodreads, OverDrive, and others operate independently and may change their policies, algorithms, or features at any time. InsightIgnitee is not liable for changes to these platforms that affect the performance of optimisations made during an engagement.

CHANGES TO THESE TERMS

InsightIgnitee reserves the right to update these Terms of Service at any time. Updated terms will be published on our website with an updated effective date. Engagements already in progress at the time of an update continue under the terms in effect at the time of engagement confirmation.

GOVERNING LAW

These Terms of Service are governed by and construed in accordance with applicable law. Any disputes arising from these terms or from services provided by InsightIgnitee will be resolved through good faith negotiation between the parties in the first instance, with escalation to appropriate legal channels only if negotiation fails.

CONTACT

Questions about these Terms of Service should be directed to InsightIgnitee by email at info@insightignitee.net. We do not accept legal notices by any method other than our official email address.